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FAQ

ComplyElite provides high quality regulatory and compliance training at very affordable prices. Our aim is to enable participants to get most of the collective industry experience of our Experts and help them stay abreast of the latest, at a very competitive price. With these trainings, professionals in the regulatory and compliance industries get the best out of the Experts' expertise of the intimate, day-to-day goings-on in the industry, without having to pay a fortune for it. With the aid of these trainings; participants can update their understanding of the latest developments in the industry, but at a far lower price than industry standards.


Are ComplyElite webinars interactive?

Yes! ComplyElite organizes live webinars, which are sessions meant for interactivity with the Expert. We believe that satisfying your doubts about the subject is the most important reason for which you should take part in a learning session with an Expert.


How do I register for a ComplyElite Trainings webinar?

Registering for a ComplyElite webinar is simple. As a first step, you need to make a one-time registration. Just create a unique user ID which can be used every time you visit our website in the future. Using this ID, you can access all details of our trainings, such as the Live/Recorded you have purchased till date. This ID also enables you to print an invoice or alter the characteristics of a purchase. After registering, simply select the training that you want to purchase, and that is it. Here, you can also select the number of attendees you would want taking part in. Once you have selected this, you will be led to the shopping cart, on which you will come across a simple ordering process that consists of four easy steps: Confirm the order and enter the billing details, which include your credit card information =>Before making the payment, our website will ask you to re-confirm the training that you want to undertake =>After finishing the payment process, you are on the last page of the shopping cart, from where you can print the receipt if you would like to =>A confirmatory email that has information relating to the payment receipt is sent to your e-mail id simultaneously =>You will get the instructions for joining in the webinar and access information (link, login and password) 24 hours before the start of a Live webinar or 24 hours for recorded webinars


Hey...looks like I have not received the email invitation with the link for the webinar

No cause for worry! Please ensure that the email ID that you have provided while signing up with us is correct. If it is, kindly check your Spam/Bulk Mail Folder. If you are still unable to find this email, you can contact our Customer Support Team by email or phone. All details relating to these are given in the Contact Us page.


Are your webinars secure?

We host our webinars with WebEx. This ensures complete privacy and security. WebEx comes with encrypted and continuous security measures meant for protecting user privacy. What infrastructure do I need for attending a webinar? You would need just these: A telephone and a computer with a browser and an Internet connection that is fast enough for you to pick up these sessions. You can have complete details of the minimum system requirement for the ideal performance of the conferencing tool from this link: https://support.webex.com/support/system-requirements.html


What is your policy on refund? How do I go about it?

Let us say you are unable to attend a live webinar that you registered for. Nothing to worry: You can email us, making a request for a refund within 24 hours of the scheduled start of the webinar. In this mail, just make sure you mention these details: The name of the course, date of purchase and the reason for the refund request. We will consider and respond to your request within two business days of the receipt of your request. In case there is a no-show, or your PC or the server does not function, we will not provide a refund. However, you can make attendee substitutions at any time.


How secure is my online transaction with ComplyElite?

Your online transactions with us are extremely secure. We operate on a safe and reliable platform and hence your data is safeguarded from misuse, unauthorized disclosure or access, destruction, modification or loss. We hope all your queries and doubts have been clarified! If you still need something that needs being clarified, please do not hesitate to our customer care at Phone: 214-628-2958 or support@ComplyElite.com

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